Restoration Policy:

The tape back-up system is in place primarily as a disaster recover system in case of a server crash or some similar catastrophe. All back-up tapes are stored in a Data-Safe facility offsite. As an added service, we do provide restoration of customer files when requested -- however, these requests can only be fulfilled during those times that the tape drive is not busy backing-up the servers. This means that there are a very limited number of hours per day when we can do restorations, because the back-up process runs for much of the day. If we happen to get several requests for restorations, or if those requests involve a large number of files -- then we may not be able to complete all of them in the time frame available, meaning a delay of up to 24-48 hours before the next opportunity.

Cost to restore a site: $50 per hour or part there of, minimum one hour. The time-clock starts with the inserting of your servers back-up tape. Seek & forwarded time is billed for as well. So in other words... Lets say you need to have your site restored to a week ago's copy. We will insert the necessary tape, and then start searching for your information. When your information is found we will restore it on your account. If finding the information for your account on the tape takes 1.5 hours and the restore takes 10 minutes you will be charged for 2 hours.

To avoid these charges keep back-ups of your site on a zip disk or removable hard drive.