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Chapter One - General Information
Our servers are linked to Frontier Global Center (FGC) by a fiber optic cable - making it unnecessary to link to the Internet through an OC3 or T3 Telecom circuit...no telecom circuit means that downtime-causing circuit failure is virtually eliminated!
site-host is ready for the 21st century!
For support questions, please take a look at our Support Area or submit a Support Trouble Ticket.
We will answer your trouble Ticket usually within a few minutes, but always within the same day of your submission.
We have added this extensive manual to provide you with fast answers. You can always refer to one of our FAP pages as well as our Support Forum.
Account Billing Information
We accept Mastercard, Visa, and American Express as well as Checks, Money Orders and Cash.
For more information. please consult our Billing Policy
Once you've established an internet connection through your PC, your dial up travels through several points before the actual log in to our servers. If there are any problems, within or at any of those points, it will prevent you from logging into your account. This obviously is out of our control.
However, in the event that one of our servers does go down, it simultaneously sets off an alarm. Let us assure you that we are aware of a down server before you are. We truly do not mind you calling us, but we would much prefer concentrating all our efforts on fixing the problem than answering the telephone. Wouldn't you?.
Our servers are configured to restart should there be a failure. The entire process takes approximately 10 minutes.
If a server is down for more than 30 minutes, by all means this is an EMERGENCY!
EMERGENCY Situations are treated just as that... EMERGENCIES!!! If we have a problem with a server, we have stand-by servers running 24 hours a day ready to assume the responsibility of
serving your site to the internet by way of hot swapping drives from the down server's raid-5 to the back-up server's raid-5 set-up. This will get you up and running litterally within seconds after the drive transfers.
Back to the top
DO NOT DELETE or change any of the directories or files that are located in your account other than
uploading to your www directory with pages of your own design. The initial page of your site should be named index.html,
this way when a user types in the url www.yourdomain.com, they are taken straight to the initial page of your site without
any further input.
When you connect to the root or "home" directory of your
account via ftp, you will see the following system files & directories/folders which are landmarks suggesting a
successful connection:
File/Directory Name - Description
domain-anonftp - this folder is used for your anonymous users to download public files.
Of these directories, the most important one is named "www". Every account has its own separate "www" subdirectory. Files placed in the "www" directory are visible to remote browsers over the Internet, so this is where you want to place all your html documents, graphics, sounds, files, etc. which you want people to be able to access from the world wide web. For example, when a browser asks for URL http://yourdomain.com/page.html, Apache looks for the file: /home/userid/yourdomain-www/page.html and sends it out.
The system will automatically place any needed files in the other directories.
All your HTML files and subdirectories should be placed in the www
directory. Your CGI-BIN is also located in the www directory.
REMEMBER - name your initial page index.html.
IMPORTANT
There are two main styles of error messages you may encounter.
The first is the standard form, which looks something like: The second type comes in a variety of forms, but is customized by the webmaster. For example: We're sorry, but the requested URL does not exist. Please e-mail support@domainname.com if you need further assistance. Such messages are called error documents, and are web pages designed to give a polite explanation for error conditions. These error conditions generate numbers which are used to refer to the appropriate error condition. Some of the most common messages are as follows: Error in Client
400 Bad syntax Error in Server
500 Internal Error How to Customize Error Messages for Your Site First, create the HTML page you want to use as your error message. Upload it to your domainname-www directory. Next, go into your .htaccess file (or create one) and add lines which specify the substitution. Here are three examples of specifying error documents which will be called for a given error condition (note you can use relative or absolute addressing):
ErrorDocument 401 http://domainname.com/nopasswd.html
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