Billing Policy:

We bill at monthly or annual increments and require a minimum one month contract. We accept American Express, MasterCard, Visa as well as Checks, Money Orders & Cash.

How do I change account billing frequency and method of payment?
An e-mail will be sent to you about 20-30 days prior to your next billing date at which time you can request a different billing frequency. Please e-mail billing@site-host.com for assistance with updating your account.

To change the method of payment, just go into your control panel and click on the Account Management button, and at the bottom of the screen you will see a link to update your payment method. Click on this link and fill out the form.

How do I update account contact information?
You can change your billing address and e-mail address in Account Management within your Control Panel. If you have a change of e-mail address, be sure to reflect this new address in your mail forwarding options in the Mail Manager as well. You should also update your contact information listed with the InterNIC.

How do I update my payment information?
You can change your credit card information within your Control Panel. You can also fax the new payment information to 718-390-0271 (attn: Billing) We will be more than happy to update your payment information. If you need to contact the billing department by e-mail, send your message to billing@site-host.com

How do I get copies of my invoices?
You can view and print invoice from within your control panel under Billing History. Simply click on the Billing History Button, then select your invoice date to view and print.

What is your renewal procedure?
site-host will automatically renew your account if your account is active on our servers. We send you a email 20-30 days prior to your next billing date at which time you can choose to cancel your account, or leave it as is and we will auto bill you for the next term.

Renewal billing batches are generated every business day, 7 days a week, for the previous day's renewals. That same day, an e-mail invoice is sent to each customer renewing in that batch. The batch is then closed. The customer's credit card is then charged for each transaction in the batch.

We do not bill in advance of the next bill date. Our invoice date is the renewal date. If we were to bill in advance, it would affect the accuracy of our accounting periods.

What will it cost to upgrade/downgrade my account?
Billing for Plan changes is processed immediatly 30 days from the date of the change. You will be charged a $25.00 plan change fee to cover the administrative effort to process the change on most accounts and $50 if your upgrading to the reseller account. Additionally, the monthly rental fees will be prorated based on the time remaining in your billing cycle. The credit card on file will be charged for the Plan change within that same day. Follow this link to read more information about changing from one domain plan to another plan type.

Whom shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net. You can find more information about InterNIC billing procedures and other information from their web site.