 |
Search Manual |
 |
| |
|
|
Support Index |
|
| |
|
|
SupportForum |
|
| |
|
|
Trouble Tickets |
|
| |
|
Click
here To submit a support issue VIA our Trouble Ticket System. You will find this to be the best way to
submit and track your support
issues. |
|
|
Toll Free Support |
|
| |
|
| Click on the "Phone Support" icon in your control panel to get the phone number. |
|
|
|
Billing FAQs:
When will I receive an invoice?
Are there any setup fees?
Can I pay with a credit card?
Where do I send a check?
How can I find out if my account is past due?
Is there a minimun contract that I must sign up for?
When will I receive an invoice?
You will receive an invoice shortly after you sign up with us.
Back to the top
Are there any setup fees?
There are set-up fees for all Reseller accounts only, All others - NO setup fees!
Back to the top
Can I pay with a credit card?
Yes, we accept credit card payments via our secure online order form. You can also update your credit card information online in real-time in your Control Panel by clicking on the Account Management button and then selecting - Edit Billing Information.
Back to the top
Where do I send a check?
You may send a check to:
RapidWebSite, Inc.
Order Processing Dept.
111 Wilson Avenue
Staten Island, NY 10304
If we do not receive your payment within 7 days, your account will be suspended. If your payment arrives late, we will apply the payment and release the site, however you will be charged a $25 re-activation / late fee. You will then have 7 days to submit this payment. If this payment is late as well the account will be suspended, the process starts over again with the exception of the site being released. You will be fined another $25 and you will have an additional 7 days. After the 7th day the account will be deleted all payments will be lost.
Back to the top
How can I find out if my account is past due?
You can check the current status of your account at http://yourdomain.com/cp/rac/viewAccountStatus.html
Back to the top
Is there a minimun contract that I must sign up for?
You can select either monthly or yearly payments. The minimum is a monthly contract.
Back to the top
|
